Can you imagine losing your home in a tornado coupled with a bill for cable equipment destroyed in that tornado? Well, neither could Ann Beam of Wheatland, Wisconsin.
When Ann received the $2,000 bill from Time Warner Cable, she could not believe it. She immediately called the company and a manager told her there was nothing the company could do. She was told to turn the bill over to her insurance company. But the equipment was over 9 years old and the company would only play a portion of the bill.
Time Warner Cable spokeswoman Celeste Flynn said many customers got charged for unreturned equipment because they canceled or transferred their service without mentioning their requests were tornado-related.
"We understand this is an unusual situation," Flynn said Wednesday. "All they will need to do is call and we will take the equipment off their account."
The tornado destroyed over 2 dozen homes and damaged about 80 more on January 7th.
The one thing that bothers me is the fact that they were billed in the first place. The company had to know that the equipment was destroyed in the tornado and not the result of the people moving and not returning the equipment.